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We hope that the information provided below will answer your question. If your question is not answered, please do not hesitate to contact us at:

[email protected]
or (Toll Free) 1-866-383-7833

 

About My Heritage Book

Can you tell me more about My Heritage Book?

Each individual My Heritage Book is specially created for each individual child (one recipient per book). All books have the child's name throughout, a letter to the child from the person(s) purchasing the book, a brief introduction about Americans having different heritages, and space for the child to fill in his or her family's own traditions and family tree.

Each book can include up to four countries. The length of the book will depend on the number of countries included. While we want to be as specific as possible, particular percentages (for example, if a child is 25% of one ethnicity and 75% of another) cannot be taken into account. There will always be an even amount of information among the countries. For example, if Italy, Ireland, and Spain are chosen, each will have the same amount of information as the others.

What if a child is one ethnicity (100%)?

If a child is 100% of any ethnicity, his/her My Heritage Book will be based only on the appropriate country. There will be additional topics, along with beautiful illustrations for that country.

Can I have more information on one country than another?

Countries will always have an even amount of information. Unfortunately, due to the amount of countries we are working with, we cannot alter, add, or remove information from any country.

Can I order a book with more than 4 countries?

At this time, the maximum number of countries that can be included in My Heritage Book is four countries.

Can I order a book with a country that is not listed on the Available Country List?

Absolutely! In order to do so, please contact us. A book based on the country(ies) you select can be ordered, but shipping time will vary depending on the number of requests we receive at any given point. By contacting us, we can let you know an approximate date of shipment.

Can I order one book with more than one child's name included?

Yes, you may. While My Heritage Book is intended to be a personalized keepsake for each individual child, we realize that often times, siblings' books will have the same countries. As such, we can now accommodate requests to include multiple names in one book.

 

About the Artwork

How can I view and order the artwork?How can I view the artwork?

All of the artwork is available for viewing by visiting our Order Artwork page.

How can I order artwork?

Artwork can be ordered on this website by visiting our Order Artwork page or by contacting us to place your order over the telephone at (Toll Free) 1-866-383-7833.

 

About Promotional Codes

How do I use a promotional code?

To use a promotional code, order your book and/or artwork on the website. At Check-Out, enter your promotional code when prompted.

 

About Shipping Options and Fees

What is Standard Shipping and how much does it cost?

Standard Shipping is by USPS Domestic Ground Shipping. Orders should be received in approximately 3 weeks. The shipping and handling rates will be determined at Check-Out depending on the quantity ordered and the shipment location.

Do you offer Rush Shipping?

Unfortunately, at this time, rush shipping is not available.

 

About Payment

How can I pay for my order?

We accept Mastercard, Visa, and American Express. You can also pay by check by calling and placing your order over the telephone at (Toll Free) 1-866-383-7833.

When will I be charged for my order?

Due to the personalized nature of My Heritage Book, we must authorize and charge your credit card upon receiving your order.

Is it safe to use my credit card on this Site?

Yes, it is! For security purposes, we encrypt your credit card and order information using LinkPoint Secure Gateway. LinkPoint Secure Gateway is an Internet standard and protects you from "prying eyes" that might otherwise attempt to steal personal information from you. This Gateway protects all of your personal information at 128 bit SSL encryption.

 

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