Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to tell us what you think? This page explains the best way to reach the Social Casinos team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies to close out enquiries — you will hear back from someone who has actually looked at what you sent.
If you can, tell us upfront what your message is about. A short subject line like "correction," "partnership enquiry," or "general question" helps us route it to the right person and usually means a faster response.
What We Can Help With
We cover sweepstakes and social casino platforms, so most of what lands in our inbox falls into one of these categories:
- General questions — If something on myheritagebook.com about sweeps coins, gold coins, or how the sweepstakes model works is unclear, ask and we will do our best to explain it plainly.
- Corrections and updates — Operator offers, eligible states, and terms change often. If you notice something on our site that looks out of date, for example a welcome offer that no longer matches what an operator is advertising, please flag it. We rely on reader tips as much as our own checks to keep listings accurate.
- Feedback on our rankings — We researched and rated the platforms listed on this site, including Crown Coins, SplashCoins, and the rest of our ranked list, using publicly available information about their offers, game libraries, and terms. If your own experience with one of these platforms differs from what we describe, we want to know.
- Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Legal or availability questions — We are not able to give personal legal advice about whether a particular sweepstakes casino is permitted in your state. What we can do is point you back to the operator's own terms and to our coverage of state-by-state availability, such as our page on non-GamStop casino alternatives, where relevant background is discussed.
What Happens After You Send a Message
Your message is read by a real person on our team, not filtered through a bot. We aim to reply within two working days, though enquiries that need fact-checking against an operator's current terms — for example, a redemption threshold or an eligible-state list — can take a little longer, since we would rather confirm details than guess.
During particularly busy periods, such as around a major seasonal promotion or when several operators update their terms at once, response times may slip slightly. We will still follow up.
Before You Write In About a Specific Offer
If your question relates to a welcome bonus, a redemption issue, or an account problem with a specific sweepstakes casino, a few things speed things up:
- Have the operator name and, if possible, the date you signed up or made a purchase.
- Note whether your question is about the free Gold Coins mode or about Sweepstakes Coins and prize redemption, since these work differently under the dual-currency model.
- Remember that account-specific issues — like a delayed redemption or a verification request — are ultimately the operator's responsibility to resolve, not ours. We can point you toward general information, but we do not have access to any individual's account.
A Note on What We Do and Don't Cover
Social Casinos publishes independent research and comparisons of sweepstakes and social casino platforms. We do not process payments, verify identities, or issue prize redemptions on behalf of any operator, so we cannot resolve billing disputes or speed up a redemption request. Those matters need to go directly to the platform in question, usually through its own support channel or the terms and conditions page linked from its site.
What we can do is keep our own content accurate, answer general questions about how sweepstakes casinos work, and take feedback seriously when readers tell us something looks wrong or outdated.
Ready to Send Your Message?
Whether it's a quick question, a correction, or feedback on our list of sweepstakes casinos, we would genuinely like to hear it. Email us at [email protected] and expect a reply from an actual person, usually within a couple of working days.